Delivery and returns

All items not collected and sent via a postal service are always packed with the upmost care, we understand how fragile some items are and we do our very best to make all items safe for shipping. But on rare occasions some packages are damaged during transport, we of course offer a full refund and where possible an exchange of an item of similar value or better.

Please see below for shipping and our specific returns policy for your region/area.

We regret to inform that we do not unfortunately have an automatic calculation for items being shipped to Ireland so please contact us directly so we can give you a price, in some instances we will not be able provide this service due to problems with courier services at the moment for some areas.

United Kingdom- Please allow 1-2 days for your item to be dispatched, we always use the fastest deliver method and you should expect to receive your purchase within 24 hours after it has been dispatched. We use Royal Mail Express 24 for items under 2kg and Parcel force or DPD for larger purchases, this will be calculated at checkout and postage costs range from Free and up to £40 depending on size and weight. We do not offer courier services that do not have tracking or insurance.

Europe- Please allow 1-2 days for your item to be dispatched, Delivery times vary for Europe but we use the fastest deliver option available with tracking and insurance. You should expect to receive your purchase within 5-14 days depending on where you live but a tracking number will be provided and you will be able to keep track of your parcel as it moves closer to you. We use Royal Mail tracked and signed for packages under 2kg and Parcel force or DPD for larger and heavier punches. All delivery expenses are calculated at checkout and range in price from £8.00 up to £65.00 depending on the size and weight of the purchase and your location, in some instances for more expensive items we may need to add a few more pounds for insurance...but again this will be calculated at checkout for you. Please contact us before your purchase if you would like to arrange a different courier service.

The rest of the World- Outside of Europe and the United Kingdom we have set up delivery options and pricing that are as money saving as possible for you, we need to have tracking and insurance to be added and for the majority of purchases we have used Parcel force or DPD. Please allow 1-2 days for us to dispatch your item/s and a further 14-30 days to receive your purchase depending on where you live. In some parts of the world dues to delivery services available to you it may take up to 48 days. Please be aware that we try to get your purchases to you as quickly as we can but for over seas delivery it is sometimes out of our control how long it takes. We will of course provide you with tracking details and you will be able to view your item step by step as it makes its way closer to you.

Returns Policy- Our returns policy is very simple and does not change for your location. We expect, that if you do wish to return a purchase back to us for a refund or exchange that you do so with 14 days of receiving the item. The item must reach us in the condition that we sent it out to you and with tracking. You will be given a full refund minus the postage cost. If an item is received damaged or not as described, we will require evidence and then for the item to be returned back to us, we will then give you a full refund plus postage expenses you have incurred. For items lost in the post we will need to first of all contact the courier and have them investigate the issue, in some cases a parcel can be delayed in the courier system for up to 14 days over and above the expected delivery time. During the resolution allowance period you will not receive a refund and only once the 14 day period over the expected delivery time has passed will the parcel be deemed lost and you will receive a full refund of your purchase and the postage expenses.

Please contact us if you have any worries or questions and we will do our very best to answer them. We strive to offer the best customer care possible and resolve all issues with speed and full disclosure.